Reference

How We Protect Your Account and Payment Details

Your privacy matters to us. We've built our data practices around keeping your account safe, your payments secure and your personal information private.

Account security with encrypted loginPayment data never shared with third partiesTransparent data retention practices
kipertoto How We Protect Your Account and Payment Details
REACH OUT ANYTIME

How to Contact Us About Your Data

Team online

Email Support

Send data requests, privacy questions or deletion requests to our privacy team at [email protected]. We respond within five working days with confirmation of receipt and next steps.

Live Chat

Our support team is available 09:00–23:00 WIB daily via the chat window in your account lobby. Ask about your data, export options or any privacy concern affecting your account.

Account Settings

Log into kipertoto, go to Settings > Privacy & Data, and view what information we hold on you. You can download a copy of your account data or request updates directly from this page.

HOW WE SAFEGUARD

Data Protection Standards We Follow

Encrypted Passwords and Login

Your password is hashed and never stored in readable form. Every login uses HTTPS encryption so your credentials stay private between your device and our servers.

Payment Information Security

DANA, OVO, GoPay and QRIS transaction details are processed through certified payment gateways. We never see your full card or wallet credentials; only transaction confirmations are logged.

Limited Data Sharing

We share your identity and payment data only with payment processors and fraud-prevention services necessary to operate your account. No third-party advertisers or data marketers get access.

Session and Device Tracking

We record your device type, IP address and session timestamps to prevent account theft and spot unusual login patterns. This data helps us keep your balance safe from unauthorized access.

Data Retention and Deletion

Account data is retained as long as your account is active. After closure, we keep transaction records for three years for legal and tax compliance, then delete personal data unless law requires longer retention.

Your Rights and Changes

You have the right to access, correct, export or delete your data where local law permits. Submit requests via email at [email protected] or through your Settings > Privacy & Data panel in the lobby.

Privacy Policy Questions Answered

When you close your account, we anonymize your personal information and delete it within 30 days. Transaction records stay on file for three years per Indonesia tax law, but cannot be linked back to you. You can request final data deletion by emailing [email protected].

Yes. Log into your account, go to Settings > Privacy & Data, and select Export My Data. We'll prepare a file with your account details, transaction history and any documents you uploaded, ready to download within 24 hours.

We use cookies to remember your login, keep you signed in across sessions, and track which games you play so we can tailor your lobby experience. You can manage cookie preferences in your browser settings without losing core account access.

Payment method details are processed through encrypted channels and never stored on our servers in full. We only keep confirmation records and transaction IDs. Your wallet credentials stay with DANA, OVO, GoPay or QRIS, not with us.

No. We do not sell or rent your personal information to third parties, affiliates or marketing companies. Data is shared only with payment processors and fraud-detection services essential to run your account safely.

Go to Settings > Account Details in your lobby. You can update your email, phone number and registered address. For identity documents or payment method changes, contact our support team at [email protected] with your request.

Email [email protected] or open a live chat during 09:00–23:00 WIB immediately. Change your password right away and we'll review your session logs and recent transactions to spot the breach and secure your account.